VoIP installation services for offices, call centres and branches

What is VoIP and why do businesses switch?

VoIP (Voice over IP) sends phone calls over your internet or office network instead of traditional phone lines. A VoIP phone system, usually built on an IP PBX, gives every employee an extension, links your branches as if they were one office and cuts call costs, especially for inter-branch and international calls. It also adds features that used to be expensive: call recording, IVR menus, voicemail to email, call queues and softphone apps on mobiles and laptops.

Our VoIP installation services

• Needs assessment and site survey: count users, branches, call volume and existing lines.
• IP PBX setup: on-premise or cloud PBX, extensions, ring groups, call queues and IVR menus.
• IP phones, headsets and softphones: desk phones for reception and staff, apps for mobile workers.
• Connecting phone lines and SIP trunks: keep your existing numbers or move to SIP trunking.
• Branch connection: link offices securely so staff dial each other by extension.
• Call recording and reports: for quality, training and call-centre use.
• Training and support: short training for staff and ongoing support.

The network matters as much as the phones

Poor VoIP quality is almost always a network problem. That is why we design the whole system: structured cabling, PoE switches, quality-of-service settings and corporate WiFi that can carry voice. Our IT infrastructure team also installs CCTV, access control and server rooms, so everything is planned together instead of patched.

Corporate WiFi zones

We design WiFi for offices, schools, hotels, showrooms and shopping areas with proper coverage planning, guest networks, user limits and monitoring. Good WiFi design means fewer dead zones and fewer calls to IT.

Plan, install, support

You get one team for planning, installation and support, and an annual maintenance contract if you want predictable costs; see server and cloud management. If you are comparing options or need an independent opinion first, our IT consultancy team can help.